Chiltern Trike Tours Covid-19 policy
We have carried out a Covid-19 risk assessment and will be taking the precautions outlined below.
If you have any further questions or concerns, please do ask.
Good to Go mark from Visit England
We are proud to share that we hold the Visit England 'We're Good to Go' standard mark, having proved that we are following the latest government guidance relating to Covid-19, including having a risk assessment in place and a plan to maintain cleanliness and aid social distancing.
Covid-19 tour preparation - helmet hygiene
New microphone cover for each customer
Helmet disinfected after each use
New balaclava for each customer
Customers are welcome to bring their own helmets if they prefer. (Please note that we cannot add the speakers and microphone to your own helmet.)
Customers are encouraged to bring their own protective clothing. We recommend a warm and windproof/ waterproof jacket. We do have jackets available to borrow if you prefer. Please bring your own gloves.
The trike will be cleaned thoroughly before and after every trip.
Hand sanitiser will be available for use by you and your chauffeur.
World Travel & Tourism Council Safe Travels stamp
We are also recognised by the WTTC as meeting its international global standardised health and hygiene protocols.
Please don't tour with us if you feel unwell or have any Covid-19 symptoms. Instead, contact us to rearrange your tour for another date.
Although this is an outdoor activity and despite all the precautions we take, we cannot guarantee to eliminate 100% of the risk. All tours take place at your own risk.
Pre-tour Safety Briefing
Your safety is very important to us. Before each trike tour, Ash will go through the following safety briefing with you.
Assessment to Ride
Ash has a list of checks to make before the tour begins including assessment on clothing, footwear and any impairment due to alcohol or drugs. We may refuse to carry anyone who is incapable in accordance with our operating conditions.
Ash will check if we are allowed to take photographs (which we make available through a link sent via email) and use them in our social media feeds. It is no problem if you would rather not let us use your images on social media which is why we always ask.
You must wear a helmet on the trike even though UK law does not insist on one. The Council and our insurers insist but it is also common sense. On the road we will be exposed to insects and road grit etc so a helmet is a must.
The helmets have clear visors. If you wear spectacles then we recommend putting on the balaclava (while wearing your spectacles) and then putting the helmet over the top. Occasionally customers find it easier to put the spectacles on after the helmet.
We carry a mixture of closed and open faced helmets (the bigger sizes are only available as closed face). Each helmet is fitted with speakers and a microphone. The open face helmets have an exposed microphone (we change the little cover between customers). The closed face helmet has the microphone in the bar at the front.
When you put the helmet on, leave the visor up until the trike starts to move to prevent it steaming up. Ash will ask you to close the visor as the trike moves off. If it steams up on the road, crack the visor open one notch to clear it.
The helmets are fitted with interchangeable bluetooth units that allow everyone on the trike to talk to each other. The sound on the unit can be turned up by pressing the button on the top and at the front of the unit (Ash will show you before you put the helmet on). Even with the sound turned up to maximum the wind noise means it is very difficult to hear anything above 40mph - we slow the trike to tell you what you are seeing. Some customers prefer the isolation of the helmet because the sensation on the road at speed causes a completely different thought train. Very occasionally we might get an issue with the electronics but if we do, we stop the trike more often to talk about what we are going to see. If you need to stop, just tap Ash on the shoulder and the trike will stop as soon as it is safe to do so.
To put the helmet on, hold it by the flaps with the visor towards you and “drop” your head into it.
Ash will open the call between the helmets and carry out a radio check. We carry out a similar check after any stops where we alight from the trike.
Boarding and Sitting on the Trike
To get onto the trike we move the “T” section that is attached to the top of the driver seat up and towards the back of the trike and then fold it forward.
Check the seat belts - these are lap belts similar to those found on aircraft. Move the tongue part to the middle of the trike and check the buckle part is hanging over the side of the trike. This means you won't end up sitting on the belt when you sit down.
Stand on the chequer plate (which we fitted to make it easier to get on and off) and back into the seat. (Ash will give you a hand if necessary - particularly getting off when a steady hand can be useful)
Click the tongue of the belt into the buckle. If you need to adjust the belt, feed it through the loop on the buckle - again Ash will help if necessary. Just like an aircraft, the trike carries seat belt extenders if required.
You must stay seated with the belt on and the bar down until the trike is stationary, the handbrake is applied and Ash says it is safe.
On the road keep your hands inside the trike and feet on the bottom shiny bar at all times. We ask you to point with your eyes and voice, not your arms.